Refund policy

At Pepalon Don Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return period under the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in its original condition.

• Include its original packaging, where applicable.

• Be accompanied by proof of purchase or an order number.

For hygiene and product-care reasons, jewelry that has been worn, damaged, altered, or improperly handled may not qualify for a return, except where applicable consumer law requires otherwise.

How to Request a Return

To initiate a return, please contact us at:

Email: hello@pepalondonshop.us

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photographs, if the item is damaged or defective.

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send items back before receiving return authorization and instructions.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs.

If an item is defective, damaged upon arrival, or incorrect due to our error, please contact us before returning it. We will review the issue and provide an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return is due to our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed by your payment provider after approval. The actual time may vary depending on your bank or payment service.

Refunds will cover the eligible product price. Original shipping charges and other non-refundable fees may be excluded where permitted by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please provide your order number and clear photographs showing the issue.

We will review your request and may offer a replacement, refund, or another appropriate solution depending on the circumstances.

Exchanges

If you would like to exchange an item for another product, please contact us at hello@pepalondonshop.us.

Exchanges are subject to product availability. If an exchange is unavailable, we may offer a return and refund in accordance with this policy.

Non-Returnable Items

Items that have been worn, used, altered, or damaged after delivery may not be eligible for return.

This restriction does not apply where an item is defective or where applicable consumer protection laws provide otherwise.

Contact Us

For return or refund assistance:

Email: hello@pepalondonshop.us
Phone: +1 248-396-6773

Pepalon Don Shop reserves the right to review return requests individually and apply this policy consistently with applicable law.